Returns & Refund Policy

If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, subject to the exclusions set out below.

To exercise your right to cancel, please contact us at returns@deadbat.store within 14 days of receiving your order and clearly tell us that you wish to return your item.

Once you have notified us, you must return the item within 14 days.

Items must be returned unworn, unused and in their original condition. You may inspect an item in the same way you reasonably would in a shop, but we reserve the right to reduce the amount refunded if an item has been worn, used, damaged or handled beyond what is reasonably necessary to inspect it.

Customers are responsible for the cost of returning change-of-mind items to us. We strongly recommend using a tracked postal service, as we cannot be responsible for returned items that are lost before reaching us.

Please contact us before sending any return. Returns sent without first contacting us may delay the processing of your refund.

We strongly encourage you to check the size guide shown on the relevant product page before placing your order.

We do not currently offer direct size or colour exchanges.

If you have ordered the wrong size or colour and are still within your statutory cancellation period, you may return an eligible item in accordance with the Change of Mind Returns section above and place a new order for the correct item.

Customers are responsible for return postage for change-of-mind or incorrect size selections.

Products that have been personalised, customised or made to your individual specifications cannot be returned because you have changed your mind.

This includes products featuring customer-requested names, numbers, wording, graphics or other individual customisation.

This does not affect your rights if a personalised or customised product is faulty, damaged or not as described.

Cricket can be unpredictable. Your order shouldn't be.

If your item arrives damaged, defective, misprinted or you receive an incorrect product, please contact us at returns@deadbat.store as soon as possible.

Where possible, please contact us within 30 days of receiving your order and include:

• Your order number
• A description of the problem
• Clear photographs showing the issue
• A photograph of the complete item where requested

We will review the issue and, where appropriate, arrange a replacement or refund.

You may not be required to return a damaged, defective or incorrectly produced item. Please contact us before returning anything so we can advise you on the next steps.

Nothing in this section limits your statutory rights in relation to faulty, damaged or misdescribed goods.

If your order has not arrived by the expected delivery date, please contact us at returns@deadbat.store.

Please report potentially lost orders as soon as possible and, where possible, within 30 days of the estimated delivery date.

We will investigate the delivery and, where appropriate, arrange a replacement or refund.

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional delivery charges may apply if an order needs to be resent because incorrect delivery information was supplied.

Once we receive an eligible returned item, or you provide evidence that it has been returned where applicable, we will process your refund in accordance with your statutory rights.

Approved refunds will be made to the original payment method.

For valid change-of-mind cancellations, we will refund the price paid for the returned product and the cost of our standard delivery option where required by law.

If you selected a premium or expedited delivery service, we are not required to refund the additional cost above our standard delivery charge.

We may withhold a refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Please allow your bank or payment provider additional time to display an approved refund in your account.

Unless an item is faulty, damaged, incorrect or not as described, customers are responsible for the cost of returning products.

Please do not send products back without contacting us first.

We will provide return instructions after reviewing your request.

This Returns & Refund Policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you have a question about a return, refund or problem with your order, please contact:

• Deadbat
• A trading name of MINT49 LTD
• Company Number: 17036652
• Email: returns@deadbat.store
• Website: deadbat.store

Please include your order number when contacting us so we can help you as quickly as possible.

Cricket is a game of patience. Returns don't need to be.